We will treat all customers fairly, impartially and courteously. We will be positive and helpful towards our customers, respond promptly to requests and, when asked, provide reasons for any decisions. We will inform our customers and potential customers, about the services we provide and how to use them effectively. We will provide explanations of our processes in a form our customers can understand. We will make the McCarthy Design Internet home page our primary source of information where product information can be accessed at any hour. Product and service information that is not available on our Internet site can be accessed by contacting a member of our team. We will allways ensure that customers can discuss our decisions with a member of staff who understands and can respond appropriately. We will help to ensure a smooth professional handover should your account manager changes. We consider all feedback and always listen to customer suggestions on how we might improve all aspects of our service. We guarantee that the price we quote will be the price you pay, there will be no hidden extras. Close Window